If you have any questions relating to these terms and conditions, please contact firstname.lastname@example.org before you book a service. If you do not accept these terms and conditions in full please do not use our Service.
1. INFORMATION ABOUT US
Wiggle is an Application operated by Wiggle for General Trading Company (“we” or “us” or “Wiggle”), incorporated and registered in the State of Kuwait, our business license No. 371185/2016. Wiggle is a System that allows you to book or request a services that are performed by independent service provider (our “Service Providers”).
The purpose of Wiggle App is to provide you with a simple and convenient way to book and request services, linking you to the Service Providers. Pet owners (“Users”) can book or request all the appointments they need through our app, whether its for a vet, training, grooming, or a kennel. Also, they can check up on the latest pet related events.
Wiggle also keeps track of pets’ vaccination history and appointment history reminding pet parents of their next check-up or shot.
That’s not all, there’s more! For people who would like to give back to the society we connect them with pet societies in Kuwait. Giving them the opportunity to adopt, foster, and even volunteer in a variety of different roles.
3. BOOKIINGS AND REQUESTS
When you book or request a service though Wiggle, you will receive an email of your booking details which indicates that your request have been received by the service provider. Users will receive a automated reminder 4 hours before the appointment time to confirm or cancel the appointment. Once you confirm you will receive a confirmation email of your appointment. Your appointment is not confirmed till you receive the confirmation email. Please ensure that you have given us a correct email address as this is how we will communicate with you about your booking. Please also ensure that you provide an accurate address and telephone number to ensure that home service and prick and drop off of your pet arrive to the correct location. If you do not show up at Service provider premises at the reserved time your appointment will be cancelled and will be marked as no show.
In case of home service if you do not open the door or respond to telephonic correspondence within 10 minutes, we reserve the right to leave the premises, and you will be charged for the service. We do monitor our Service providers very closely and it is of utmost importance to us that they comply with our standards and help us to maintain our reputation. Please let us know if you have any comments relating to our Service providers or in respect of their services by emailing or calling us.
You have the right to cancel your appointment 4 hours before the actual service time. A Service provider will classify you a no show for any appointment that is canceled after the 4 hours before the appointment. Users can cancel from the app or by contacting the Service Provider. Wiggle and the Service Provider may cancel any appointment and will tell you once we cancel the reason of cancellation. Any payment made prior to an order being cancelled by Wiggle or a Service Provider will usually be reimbursed using the same method you used to pay for your order and if the payment was not cash the refund will be within 15 working days. Any order cancelled after 4 hours before the appointment will be charged to you. Wiggle alone will determine whether an order is refundable or not.
5. PRICE AND PAYMENT
The price of any Service will be listed on our Service. Prices will vary between Service providers and are liable to change at any time. Despite our best efforts, some of the Services listed on our Service may be incorrectly priced or might vary depending on your pet size mentioned in the pet profile. The relevant Service Provider will normally verify prices before performing the booked or requested service.
6. ROLES AND RESPOSIBILITY
Our role and responsibility is solely acting as an intermediary between the Users and the Service provider, without any liability to the quality of services provided.
7. OUR LIABILITY
To the extent permitted by law, we provides our Service and content on an “as-is” and “as available” basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our Service, or that it will be timely or error-free or that defects will be corrected. Subject as provided below, neither Wiggle nor any Service Providers shall have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from your use of or your inability to use our Service. In the event that Wiggle or the Service Providers is found to be liable to you our total aggregate liability is limited to the purchase price of the Service you have paid for in your Booking confirmation. This does not include or limit in any way Wiggle or any Service Provider liability for any matter for which it would be illegal for us or it to exclude, or attempt to exclude, our or its liability, including liability for death or injury caused by negligence or for fraud or fraudulent misrepresentation.
8. EVENTS OUTSIDE OUR CONTROL
No party shall be liable to the other for any delay or non-performance of its obligations under this Agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. For the avoidance of doubt, nothing in clause 7 shall excuse the Customer from any payment obligations under this Agreement.
Neither you, Wiggle nor the Service Provider shall be responsible to the others for any delay or non-performance of its obligations under this agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion.
If any provision of this agreement is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of the provisions shall not be prejudiced.
11. ENTIRE AGREEMENT
These terms contain the whole agreement between the parties relating to its subject matter and supersede all prior agreements, arrangements and understandings between the parties relating to that subject matter.
12. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
13. LAW AND JURISDICTION
1. ACCESSING OUR SERVICE OR OUR SERVICES
Access to to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Service without notice (see below). We will not be liable if, for any reason, our Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our Service, or Service to users who have registered with us. You are responsible for maintaining the confidentiality of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact email@example.com straight away to let us know. We can deactivate your account at any time.
2. ACCEPTABLE USE
You may use our Service only for lawful purposes. You may not use our Service in any way that breaches any applicable local, national or international law or regulation or to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards. You also agree not to access without authority, interfere with, damage or disrupt any part of our Service or any network or equipment used in the provision of our Service..
3. INTELLECTUAL PROPERTY RIGHTS
We are the owners of or the licensee of all intellectual property rights in our Service, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our Service in any way except for your own personal, non-commercial use.
4. RELIANCE ON INFORMATION POSTED
Commentary and other materials posted on our Service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Service, or by anyone who may be informed of any of its contents.
5. OUR SERVICE CHANGE REGULARLY
We aim to update our Service regularly, and may change the content at any time. If the need arises, we may suspend access to our Service, or close them indefinitely. Any of the material on our Service may be out of date at any given time, and we are under no obligation to update such material.
6. OUR LIABILITY
We have taken every care in the preparation of our Service. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Service. If we are informed of any inaccuracies on our Service we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Service, and any website linked to our Service and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
7. INFORMATION ABOUT YOU AND YOUR VISITS AND USE OF OUR SERVICE
8. UPLOADING MATERIAL TO OUR SERVICE
Any material you upload to our Service or data will be considered non-confidential and non-proprietary, and you acknowledge and agree that we have the right to use, copy, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free license to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business.
9. LINKS FROM OUR SERVICE
Where our Service contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
10. JURISDICTION AND APPLICABLE LAW
11. YOUR CONCERNS
If you have any concerns about material which appears on our Service, firstname.lastname@example.org